Frequently Asked Questions - All FAQs

FAQs - All FAQs

If you're unable to find your answers there, we're always happy to take your questions, 7 days a week, from 11am to 10pm.

You can easily reach us at:


Whatsapp:  + 65 8688 6389

Stay tuned for the upcoming member benefits!  =)

The best way to be notified is via our newsletter and our Facebook page, be sure to “Like” us!

Please note that pricing policy differs for each delivery destination and country. The prices on the website cannot be used as a benchmark to compare the prices at February 29 retail and online store. In very rare cases, there might be price errors and February 29 shall not be liable for any errors in the pricing of items purchased on

If there are any changes, February 29 will contact buyer before proceeding with the order. All prices displayed are not inclusive of any shipping charges, duties, and taxes. Shipping charges will be computed and shown at the checkout page after shipping mode is selected.

For Standard Delivery, prices are not inclusive of duties and taxes. Please check with your local authority for your tax rights. All prices displayed are not inclusive of any shipping charges. Shipping charges will be computed and shown at the checkout page.

An e-Coupon is an online discount coupon which can be used to offset the retail price of item you want to purchase online.

Where can I get them?

e-Coupons are specially prepared to reward our customers when we have surveys & promotion events.  They are usually sent to you once you have completed our surveys or have participated in our promotion events.

How do I use them?

Its extremely easy!  Just type in the coupon code that was given to you before you make payment.

Click save & you can instantly see the discount you are given!

February 29 have made every effort to display as accurately as possible the colours of our products that appear on our eStore. However, as computer and display monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Our products are covered by a 365 days warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

Please email our support team with your order details and a description of the fault or damage. Include clear photographs of the fault will help speed up the process.  Our artisans will be able to better advise if the fault is covered by our warranty.


Please click on ‘Forget your password’ or ‘Forget your username’ which is available at the ‘Login’ box at the top right corner of our website.

Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email.

After your credentials has been verified, you will be able to create a new password.

Setting up a February 29 eStore account will allow you to order without having to enter your details every time you shop with us.  The information you share with us will only be used to process your order and for February 29 marketing efforts.  You do have the option to opt out of our mailing list.

We are pretty spooked by online security too

so we DO NOT store any customer's credit/debit card information.  =)

When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to  PayPal, our payment gateway provider.